| Customer Retention campaigns / Marketing |
Jobs and Responsibilities:
Set up successful customer retention campaigns for clients like:
- BP Wellington Point
- Stain Busters
- Jims Antennas
- Dstore
These campaigns rewarded customers and up-sold them with other products.
| Sales |
Jobs and Responsibilities:
- Greet customers.
- Check for stock at other branches or order requested stock for customers.
- Provide customers with information about items.
- Elevate complaints to management.
- Keep track of inventory.
| Costumer Service Representative |
Jobs and Responsibilities:
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
| Negotiator |
Jobs and Responsibilities:
- In-charge communication with clients and business partners to negotiate and establish sales, building positive relationships in the proces.